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Disability support

Information about the facilities available within Library Services for those with additional needs.

Disability and additional support in the Library

The Library Service welcomes students and staff with disabilities, and is committed to ensuring an inclusive environment where all students can make full use of the facilities and services we offer.

This guide describes the facilities that are available within Library Services for those with additional needs.

Four people sitting on sofas in All Saints Library.

Useful contacts

To access the full range of support available at Manchester Metropolitan University please register with the Disability Service:

You may also wish to speak to a member of Library staff to discuss your library and information requirements - email library@mmu.ac.uk.

Support available

Services available for students with a Personal Learning Plan (PLP)

Once you have disclosed a disability to the Disability Service, they will create a Personal Learning Plan (PLP) for you. This document sets out recommendations for the support you may need during your time at Manchester Metropolitan.

We will automatically apply recommendations relating to the Library for you, so you don't have to do anything. You will be notified with details of these recommendations, and what you might need to do to access some of these services.

Dependent on what it says in your PLP, the Library can provide the following:

  • Book retrieval: we can retrieve books from the Library on your behalf. Email library@mmu.ac.uk with a list of books 24 hours before you wish to collect them and we will retrieve them from the shelves for you.
  • Alternative formats: the Library can request for books to be made available in different formats, more suitable for screen readers and printing.
  • Carer, non-medical helpers, accompanied other: the Library can provide reference access to anyone who accompanies a person with an identified need on a regular basis.
  • Accessible study room: the Library has a bookable, dedicated study room for students with a prearranged identified need. This room contains range of specialist equipment and computer applications.

Help desk

You can speak to a member of the Library help desk about any of our services, resources or facilities. There is no need to make an appointment. Opening hours for the help desk are on the Library website.

Chat service

You can have a live chat with a member of library staff, and often get a problem solved immediately, or be referred on to someone who can help you. More information about the chat service is available on the Library website.

Online help

The Library has many short, easy to follow videos on YouTube and on the Library website, complete with subtitles and full transcripts.

One-to-one support

You can book an appointment with your subject librarian who will discuss and demonstrate how to use library resources and services, and can offer a personalised tour of the Library on request.

Photocopying and printing

You may require some assistance using the photocopier and printers. If so, please ask at the help desk on the ground floor where a member of staff can assist you.

IT assistance

The IT help desk on the ground floor of All Saints Library can help you with a wide variety of IT related problems and issues and is open 12:30pm - 5:00pm Monday to Friday. You can also speak to an IT Rover or contact IT by email it.helpline@mmu.ac.uk or by phone on 0161 247 4646.

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