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Learning and working together in the Library.

Tell us what you think: customer feedback summaries

The Library regularly collects feedback on its services through a variety of sources (comments forms, e-mails, programme committees, letters, Facebook and Twitter).

These reports are summaries of your views for the relevant period, with our comments.

Please note that all the comments we received are carefully considered and action taken where appropriate, but we only provide a formal response where we have received two or more comments on a particular subject, unless a single comment raises a particularly important issue.

Your Library Feedback 2018/2019

You struggled to find a seat
We have added over 200 extra study spaces
You wanted more books
We have spent an extra £500K on print & e-bboks
You wanted more PCs
We have installed an extra 32 PCs in the library
You needed more help with Harvard Referencing
We offer a referencing guide, help videos and an email enquiry service
You wanted more water fountains
We have put in extra water fountains and replaced the old ones
You wanted more laptops.
We have now got 149 laptops for loan
You wanted more help with finding information
We now offer 8 different drop-in workshops on research skills

 

What changes would you like to see?

 

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