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Tell us what you think: customer feedback summaries

The Library regularly collects feedback on its services through a variety of sources (comments forms, e-mails, programme committees, letters, Facebook and Twitter).

These reports are summaries of your views for the relevant period, with our comments.

Please note that all the comments we received are carefully considered and action taken where appropriate, but we only provide a formal response where we have received two or more comments on a particular subject, unless a single comment raises a particularly important issue.

Your Library Feedback 2017/2018

Your Library feedback 2017'18

You wanted access to more ebooks and journals.
We now have access to over 436,000  ebooks and 30,000 unique journal titles.
You wanted more powerful PCs to run specialist software.
We've replaced all 113 PCs on the 5th floor with high spec machines.
You wanted more laptops.
We've bought 60 new laptops for one week loan at All Saints Library.
You didn't like paying for fines for overdue items.
Fines have decreased by 76% since we introduced rolling renewals.
You wanted more time to return reserved books.
We've extended the notification period from 3 to 7 days.
You found Library staff supportive and helpful.
Library Rovers will now be out and about in the Library 12-4pm on weekdays.
You wanted access to more help with Harvard referencing.
We now offer twice as many Info Skills referencing workshops. Book now.

What changes would you like to see?

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