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Library home page

Contacts and Library sites

How to find us, how to contact us, how to tell us what you think!

Tell us what you think

Customer Service Excellence There are lots of ways for you to tell us what you think of our services and, where contact details are provided, a reply will be made within five working days. All the comments we receive are recorded, analysed and, wherever possible, used to improve our service. We publish summaries of these on the Library website.

Feedback forms
Please use this online feedback form to tell us what you think, or fill out a Tell us what you think! comments card and hand in to any member of library staff.
In person
You are welcome to come into the Library and talk to us about our services. Both of our libraries have a help desk where a member of staff will be happy to discuss your comments with you.
Programme committees
Each programme has a committee, with student representation, which meets each term. If you would like an issue relating to the Library to be raised at a programme committee, have a chat with your student representative who will ensure that the matter is discussed at the next meeting.
Email, chat and phone
Find help desk contacts on every page of our web site.
Straw polls
Every so often straw polls are used to gather feedback on your views on different aspects of the service.
InfoSkills evaluation
To complete an online evaluation for the InfoSkills session you've attended please fill in an InfoSkills Evaluation Questionnaire. This questionnaire should take less than 5 minutes to complete.

If you are unhappy about any aspect of our service, we suggest that your first move should be to talk to a member of staff in your local library. The names and contact details of all Library Service Managers are available via the links on this page. It is hoped that most problems will be dealt with informally in this way. If, however, you are not satisfied with the response you receive please ask for a comments form. Once completed this should be returned to the Library and the Library Service Manager will respond in writing within five working days. If you still feel that the matter has not been satisfactorily resolved, then you should write to Ms Ruth Jenkins, University Librarian, All Saints Library.